Insurance distribution operations

Insurance distribution, organized from lead to policy.

ValoraFlow connects broker intake, IMO operations, lead routing, carrier workflows, production visibility, and chargeback monitoring in one secure platform.

Operations flow
Handoff Review18 queued
Lead Routing42 today
Carrier SyncHealthy
Broker intakeActive
Handoff review18 queued
Lead routing42 today
Carrier syncHealthy
Role lens

Three teams. One connected flow.

Broker Experience

Submit leads, upload files, and track status from the field.

Explore broker tools

Appointment

2:30 PM

New lead submitted

Just now

Upload received

Complete

Chargeback watch

2 items

The platform

What used to be scattered now moves in one flow.

Broker intake, IMO operations, and carrier workflows — over shared contracts and one security model.

Broker intake without email chaos

  • Lead submission
  • File upload
  • Status confirmation
  • Correction requests

Desk queues that show what needs attention

  • Handoff queue
  • Needs review
  • Desk health
  • SLA risk

Carrier events with delivery visibility

  • Status exchange
  • Commission events
  • Webhook delivery
  • Retry queue

Invite-first access

  • No open account creation

No-PHI operational views

  • Safe workflow data only

Production that rewards lasting business

  • Placement
  • Persistency
  • Chargeback watch
  • Top performers
Follow the flow

Follow the work from intake to outcome.

Intake arrives from broker web and mobile — structured, not buried in an inbox.

  1. 01

    A broker submits a lead or file.

    New lead submitted

    Just now

    Upload received

    Complete

  2. 02

    The IMO reviews, validates, and routes.

    Handoff queue

    18

    Needs review

    6

  3. 03

    The opportunity moves to the right owner.

    Routed today

    42

  4. 04

    Carrier workflows update the record.

    Status sync

    Healthy

    Commission event

    Posted

    Webhook delivery

    Sent

  5. 05

    Production, chargebacks, and audit stay visible.

    Production

    +18%

    Audit event

    Recorded

Broker Experience

Built for brokers who need the next action clear.

Lead submission, file upload, appointment context, status tracking, chargeback watch, and production visibility in one focused workspace.

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Insurance broker reviewing submissions on a tablet in the field

New lead submitted

Just now

IMO Operations

Built for IMOs that need control without bottlenecks.

Review inbound broker work, manage desk queues, route leads, track exceptions, and see production without losing the audit trail.

Explore IMO operations
IMO operations team working across the command dashboard

Handoff queue

18

Carrier Workflows

Built for carriers that need structured partner exchange.

Submissions, status updates, commission events, chargebacks, webhooks, mappings, retries, and logs in a controlled workflow layer.

Explore carrier workflows
Carrier partner team in a modern enterprise office

Submission ref

SUB-1048

Security

Access boundaries are part of the product.

Access is verified after sign-in, not assumed before it.

  • Invite-first access

    Accounts are provisioned by invitation, never open self-signup.

  • Tenant isolation

    Every organization's data is isolated from every other tenant.

  • Role-based authorization

    What you can see and do is bound to your role and relationships.

  • Row-level security

    Isolation is enforced in the database, not just the interface.

  • No PHI in operational surfaces

    Health data never appears in normal broker, IMO, or carrier views.

  • Audit events

    Sensitive reads and financial actions are recorded.

  • Secure uploads

    File submissions are validated and handled on the server, not the browser.

  • Scoped partner access

    Broker-scoped and carrier-scoped access keep partners in their lane.

  • Carrier credential protection

    Carrier credentials are handled server-side and never exposed.

Access

One sign-in. Three access paths.

Continue as BrokerAccess is verified against your organization and role after sign-in.

Bring broker, IMO, and carrier work into one visible flow.

Start with the workstream that creates the most friction. Expand from there.